Policies & FAQs

SHIPPING POLICIES

Estimated shipping delivery times:

USA: 5­-8 business days

Canada: 6­-12 business days

World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

I do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let me know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, I’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with me at quack@ducksoupgardening.com making sure you quote your order number. I’ll see what can be done.

RETURNS POLICIES

Damaged items:

The last thing I want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let me know and I’ll get you sorted out.

If you’d like a different size, get in touch with me at quack@ducksoupgardening.com and I’ll let you know what your next steps are.